Please note all sales are final unless otherwise stated below.
Wedding gowns: All sales are final. We no longer accept returns or exchanges on gowns. We actually were not getting many back anyway! With our great quality and prices on the gowns, brides are finding that it is worth it. We can help you with any questions about sizing or any other question to help you with your decision. If the designer name is provided, please see size chart section to see video on how to measure correctly,then scroll down size chart section for designer size charts to see your size in that designer.
Flower girl dresses: There are no returns on flower girl dresses. We do allow exchanges for a different size provided we are contacted within 3 days of receiving the dress. Dress must be shipped back promptly for exchange. There will be a $5 per dress charge to cover some of the shipping and restocking. Please include a note in package stating order number dress color and new sizes desired and shipping address. Ship dress back to address below. Dresses must be in original condition with all attached tags and in original plastic bag cover.
Shoes: No returns on shoes marked "Clearance". We accept returns on all other shoes with a 20% restocking fee (to cover our costs since that is what the shoe companies charge us). Shoes must be returned within 30 days of order. No returns after 30 days. Dyed shoes are non-returnable. Shoes must be in their original new condition with no marks on the sole and no toe marks. All original packaging must be included. Shoes must be returned in their shoe box and packed in a cardboard box with no tape or writing on the shoe box. Shipping is not refunded. Please note that 'refused' packages and 'unclaimed' packages returned to us, will also be subject to the 20% restocking fee. Please include a note with return with name and address to lookup your order. Please note that we don't have an "exchange policy. " If you need another size, you would return shoes as stated in this refund policy and place another order so that we can have a record of the different shoe size and so that the shipping will be covered. Thank you.